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Q. I have just installed SAM. When I try to run it I receive the error message "Program copy has not been licensed. Error code -28."

A. SAM uses a software copy protection system which must be installed and activated before the program will run. To install the copy protection click on the Start button and select SAM License manager from the Programs | SAM | License Management folder. Select step 1 to install the license and note the serial number generated.

Complete and return the activation code request form quoting your serial number. When your activation code is sent to you, select step 2 on the SAM License Manager and follow the on-screen instructions to activate your license.

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Q. I have installed SAM and the copy protection system. When I try to run the software I get the error message "Past expiry date. Contact Bestech support quoting error code -25".

A. In order to run the software you must first activate the license. Complete and return the activation code request form quoting your SAM serial number. When your activation code is sent to you, select step 2 on the SAM License Manager and follow the on-screen instructions to activate your license.

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Q. SAM is installed on a network. When I try to run the program I get the error message "Program copy has not been licensed. Error code -28."

A. To run SAM from a network location you require a network license for the software. If your software is not licensed to be run from a network you will receive this error message.

Alternatively, you will get this error message if you are attempting to run the software via the Network Neighborhood. When the program is run in this way, the operating system uses a UNC address to access it, for example \\BSL\Apps\SAM\SAM\SAM2000.exe. SAM cannot be run using a UNC address. It must be run using a drive letter. To resolve this problem, create a network drive which corresponds to the required UNC address and use the drive letter, for example X:\Apps\SAM\SAM\SAM2000.exe, to run the software.

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Q. When I try to run SAM I receive the error message "License manager error. Contact Bestech Systems Help Desk quoting error code -118". What does this mean?

A. This error message is produced when SAM is unable to modify its' license files when it starts up. When SAM starts up, it needs to modify a number of files and folders within its' installation folder. The most common cause of this error is when the current user account does not have permission to modify files and folders within the installation folder. To correct this problem, the systems administrator needs to grant full read/write access rights to all files and sub-folders in the installation folder for all users who need to run the software.

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Q. When I try to run SAM I receive the error message "Protection invalid. Probably due to Backup and Restore of license files. Contact Bestech Systems Help Desk quoting error code -155". What does this mean?

A. This error message indicates that there is a problem with the SAM license files. The error normally occurs after there has been a problem exiting a network license of SAM.

If you see this error message, open Windows Explorer and browse to the SAM installation folder, for example C:\Program Files\SAM\SAM. In this folder there is a hidden sub-folder called SAMLEAP5.702. Look in this folder. If there is only one sub-folder in it, either called Nfs or Nft, please contact the Bestech Systems help desk or log an on-line support query to get further advice.

If there are two sub-folders in it, one called Nfs and the other Nft, it may be possible to recover the corrupted licenses. To do this, rename the Nfs folder to Nfs.bak and try running the software. If the problem persists, rename Nfs.bak back to Nfs and rename Nft to Nft.bak and try to run the software again. If the problem persists please contact the Bestech Systems help desk or log an on-line support query to get further advice.

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Q. How do I move a SAM license from one computer to another?

A. Moving a license is a two stage process. First you need to install the software on the new PC and obtain a serial number. Next go to the old PC and run the SAM License Manager. Click on the "Move License" option and enter the serial number from the new PC when prompted. Note down the activation code generated and run the license manager on the new PC. Select the "Activate License" option and enter the activation code produced by the old PC.

Detailed instructions for this process can be found by clicking on the Help button on the "Move License" dialog in the licenses manager or looking in appendix B, section 2 of any SAM manual.

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Q. How do I install multiple licenses of SAM for use over a network when each license has different licensed components?

A. Detailed instructions for doing this can be found by reading this information sheet.

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Q. How do I upgrade SAM from a standalone to a network license?

A. First you will need to purchase a network license for the software. When you have done this follow the instructions given in this information sheet to perform the upgrade.